Wed 14 Jul
2010

A Change

Body

For many months now I’ve been thinking about the long-term trajectory of my career, wrestling with some serious questions about what it is I want to do with the few talents I’m lucky enough to have. After a lot of internal debate, I came to the conclusion that the time is right for me to make a change in my job. So about two and a half weeks ago, I formally resigned my position as design director of NYTimes.com. My last day will be this coming Friday, 16 July.

It wasn’t an easy decision. I’ve been at The New York Times for four and a half years now, four and a half years that will doubtless figure prominently in my life for years to come. There were some rough patches, as there are with any job, but on the whole it’s been the best job I’ve ever had. I got to work on some of the most rewarding projects anywhere, alongside a diverse population of some of the smartest people I’ve ever met, and I had the thrilling privilege of playing a bit part in the world’s best journalism.

However, I never set out to work in journalism. I’m a designer at heart, and what I’m compositionally best suited for is the challenge of designing user experiences, hopefully superb user experiences. Of course, at this moment in history when technology is realigning the world in such tumultuous ways, it’s true that there’s a profound overlap between design and the news — it’s true that in many ways the delivery of the news is the same as its user experience. For these past several years, I found that overlap to be a tremendously satisfying arena within which to work, but journalism in and of itself has only been a part of my motivation.


For now I’m going to remain a bit tight-lipped about what exactly I’m going to do next, partly because I’m just not exactly sure yet, and partly because I’m resolving to stay open to new opportunities and new ideas. In the short run, I’ll be doing lots of stuff on a smaller scale: personal projects that I’ve been tinkering with, a few public speaking appearances, a bit of writing (including finishing a book I started earlier this year), some short-term work for companies with whom I’m friendly, and more. What I won’t be doing however is starting another design studio. While I might do some freelance project work here and there, the heavy lifting required to build a practice of continuously running client work is likely to conflict with whatever plans I cook up in the long run.


Looking back on my tenure at NYTimes.com, I wouldn’t even know where to start in recounting the many ups and downs that I think are noteworthy. However, I’ll set aside modesty and cite one important achievement that I’m proudest of above all others: assembling the truly superb team of designers with whom I’ve worked for the past four and a half years.

In-house design groups tend to be poorly regarded, but I’d stake the talents of the team I put together against that of any other design studio, in-house or independent. The group totals about a dozen visual designers, design technologists and information architects, and there’s not one of them that I wouldn’t re-hire today. They’re remarkably dedicated and passionate, and they routinely turn out amazing work that countless people benefit from every day.

Just as importantly, they’re adept at the delicate art of making design happen in a large organization. That requires an underrated but critical skill that’s worth taking a moment to elaborate upon: beyond their substantial talent, these people get along with people, which is a remarkably effective tool that surprisingly few designers possess. Beyond praising their design chops, I think the highest compliment I can offer is that these colleagues of mine are all interesting, trustworthy, and likable. That’s something I really cherished and that I’ll really miss.


Of course, this was all made possible by the Times itself. In spite of all of the travails the news industry has been through, the company is still a beacon of quality, and that’s an enormous help in luring good talent. What’s more, management was unequivocally supportive of my staffing plans from the first, not only by providing me with the open positions and the budget that I needed, but also in allowing me to materially change the environment for how interaction design is practiced at the Times. That makes all the difference.

In fact, I’m indebted to the company in so many more ways than I can fully expound upon here. To put it mildly, their early faith in me changed my career. As I prepare to leave, there are so many opportunities available to me now that would have been impossibilities for me had the Times not hired me almost half a decade ago. I handed in my resignation with considerable regret, I have to say, as I still feel an abiding passion for The New York Times as a force for good in the world. I’m thankful that, in addition to the design staff I leave behind, there’s no shortage of smart, energetic and driven people who remain. I wish them all the luck in the world.

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Remarks 112 total remarks on this post. Add your own remarks below.

Wed 14 Jul 2010 at 10:53 am
Clarence

Khoi,

Congratulations brother—I congratulate you because decisions like these, power-moves like this, can be stressful and difficult to commit to.  But you have already put your best foot forward.  Best to you on your future endeavors. I look forward to reading and hearing about them!

Wed 14 Jul 2010 at 10:53 am
Ethan

Wow. Congratulations, Khoi! I can’t wait to hear what comes next for you.

Wed 14 Jul 2010 at 10:54 am
Irwin Chen

Khoi,

Congrats on your decision and new upcoming freedom! You’ve set the bar (appropriately) high in an organization and an industry that truly needs it. You will be missed, I’m sure, by not only the Times but by its readers as well.

Best wishes!

Irwin

Wed 14 Jul 2010 at 10:56 am
Phil Coffman

Best of luck with where you go from here Khoi.

Wed 14 Jul 2010 at 10:57 am
Andrew Huff

Congrats, Khoi. You’ve done a lot in the past four and a half years to influence online news design for the better. For that, a whole industry is thankful.

Wed 14 Jul 2010 at 10:58 am
Guy Carberry

All the best Khoi. You have been an inspiration to many before and during your time at NYT. I feel there’s going to be plenty more great stuff to come and can’t wait to read about it all on Subtraction.com

Wed 14 Jul 2010 at 10:58 am
Chris Long

VERY best of luck to you, Khoi, in your future journeys/work. Can’t wait to see and hear more.

Wed 14 Jul 2010 at 11:00 am
rob

When I lived in NYC, I treasured time spent reading the Times every day.  Now that I don’t live there, and access to the paper is difficult, I do my old daily routine with the Times’ website.

Your work, and that of everyone else involved in the paper/web efforts, is greatly appreciated and enjoyed.  Whenever you do look back at your time spent there, know it was time well spent.

Best of luck as you move on to new challenges.

Wed 14 Jul 2010 at 11:00 am
XuanThu Pham

Anh Khoi,

I must admit that I did not expect to read this in my Twitter feed this morning - Congratulations to you for your new endeavors. I am looking forward to seeing the beautiful things you will create in the world of user interaction.

I also appreciate you taking the time out to do a feature story interview with me for Everyday Voices. I truly learned a lot from our conversation and it has motivated many of our young readers.

Best wishes and regards,
XuanThu.

Wed 14 Jul 2010 at 11:01 am
John Niedermeyer

Khoi, I’m thankful that I had the chance to work with you for the past two and a half years. It’s sad to see you go, but I’m excited for you. Best of luck!

Wed 14 Jul 2010 at 11:01 am
David Sleight

Best of luck with the major new life step!

Wed 14 Jul 2010 at 11:01 am
Khoi Uong

Yes! Temporarily back to the top of the Khoi full-time-employed-design-ladder.

/Khoi

Wed 14 Jul 2010 at 11:02 am
nickd

No matter what you do next, I’m pretty sure you’re going to kick ass at it. Excited for the future. Godspeed.

Wed 14 Jul 2010 at 11:02 am
Joey Pfeifer

Congrats, Khoi, and best of luck with whatever comes next (not that you need it).

Wed 14 Jul 2010 at 11:02 am
John Ratcliffe-Lee

Best of luck in the journey ahead!

Wed 14 Jul 2010 at 11:03 am
Jarrett Fuller

Best of luck on your future endeavors. I talked to you for a bit when you spoke at Philadelphia University a few months ago and it was pleasure to hear your thoughts on design in journalism and now I’m equally excited to see where you are headed and your new projects.

Wed 14 Jul 2010 at 11:03 am
Kevin Smokler

Agreed. You will be missed. But whatever comes next will be better for you being there.

Wed 14 Jul 2010 at 11:05 am
Henry Sene Yee

Congratulations Khoi!
It’s always inspiring to hear people take that big leap from comfort and into the unknown. Excited to hear what you do next.

Wed 14 Jul 2010 at 11:06 am
Nevin Lyne

Khoi,

Congrats on the change!  Really looking forward to seeing what you do going forward!

Wed 14 Jul 2010 at 11:07 am
Rajesh Pancholi

Its tough making the right decision as you approach the crossroads, but I have to say its braver to go left or right rather than the easy road ahead and stay where you are. I’m sure you’ll look back and say its the right and best choice you’ve made. Especially as what awaits ahead is ever changing with which you’ll change along the way.

Best of luck and look forward to hearing more.

Rajesh

Wed 14 Jul 2010 at 11:08 am
James McNally

Congratulations, Khoi, and best of luck with what comes next. But my main worry is finding someone new to show us around the New York Times when we come to NYC. ;)

Wed 14 Jul 2010 at 11:09 am
Narayan

Khoi, congrats and best of luck to you. We will of course all be watching this space with great interest.

Wed 14 Jul 2010 at 11:11 am
Nate Tharp

Congratulations, thank you and best wishes. NYTimes.com readers will miss your work.

Wed 14 Jul 2010 at 11:11 am
Jon Chretien

It was great working with you these past couple of years Khoi. Best of luck with your new endeavors.

Wed 14 Jul 2010 at 11:14 am
Imran Ali

We met briefly at SxSW09, right after your talk, which I thoroughly enjoyed :)

I’ve been a long-time admirer of your work, so it was great to meet you in person. Good luck Khoi…and thanks to you I finally got around to watching Miami Vice on Monday ;)

Wed 14 Jul 2010 at 11:14 am
Neil

Congratulations, Khoi, and best of luck! It’s been a real privilege to have followed your work and career since I started reading your site six years ago (OMG six years?!), and I’m excited for what comes next. Excelsior!

Wed 14 Jul 2010 at 11:16 am
Felix Salmon

A sad day for the NYT. You made nytimes.com the best news website in the world. You’re a true star, I hope you continue to get loads of job satisfaction with all your new projects.

Wed 14 Jul 2010 at 11:17 am
Jesse Gardner

You’ve done some fantastic work, Khoi.  NYT won’t be quite the same without you.

Looking forward to seeing what crazy new venture you’ve got in mind…

Wed 14 Jul 2010 at 11:17 am
Tim Brown

Khoi, the talents of the team you assembled shone through the web work at NYTimes.com. While I worked as part of a similarly talented (but smaller) web team at Vassar College, you all were a constant source of inspiration. Thank you, good luck with your future efforts, and I hope you enjoy this time of planning and openness.

Wed 14 Jul 2010 at 11:18 am
You Mon Tsang

Great legacy you’ve left behind at nytimes.com.  Best of luck on the future.

Wed 14 Jul 2010 at 11:18 am
Bryan McCloskey

Khoi, best of luck in the future. Embrace and enjoy this time as a most freeing and exciting experience!! Look forward to reading what’s in store for you!

Wed 14 Jul 2010 at 11:19 am
Grant

Good luck with your next steps Khoi! It’ll be fun to see what you end up doing.

Wed 14 Jul 2010 at 11:25 am
Jane Quigley

Echoing the congratulations and the good luck wishes. Really looking forward to seeing what comes next.

Wed 14 Jul 2010 at 11:25 am
YS

Khoi,

All the best on the future.

Many thanks for the Basic Maths Wordpress theme.

Wed 14 Jul 2010 at 11:25 am
Jim Doran

Wow!

Can’t wait to see what you get up to next. Best of luck!

Wed 14 Jul 2010 at 11:27 am
Harry S.

Thank you for the shout-out to in-house design groups. We too have an excellent group. Best of luck, and enjoy yourself.

Wed 14 Jul 2010 at 11:31 am
bryan rackleff

You pulled the New York Times from the old ink and paper world into the land of pixels in the most elegant way possible. It is rare that a media transition makes the leap and holds to the originals integrity.

Your finger prints on the old gray lady will be sorely missed. Buena seurte.

Wed 14 Jul 2010 at 11:35 am
Dan Saffer

Best of luck to you in your next endevour. Sure it will be great.

Wed 14 Jul 2010 at 11:37 am
Stewart McCoy

Khoi, I appreciate your comment regarding getting along with people. Design skill is important, but amicable interpersonal communication between team members is critical to both the growth of the team and its individuals.

Best wishes to you as you move forward with your career.

Wed 14 Jul 2010 at 11:38 am
Riccardo Mori

Thanks for this amazing, selfless piece of writing. I wish you all the best in your future endeavours.

Go keep the standards high!

Cheers,
Rick

Wed 14 Jul 2010 at 11:41 am
Cornify

Oh, the sweet and sour switch from a demanding, yet rewarding job to new pastures. Good luck with everything.

The unicorn & rainbow market is really blowing up these days. Any change of getting you on board for cornify.com?

Wed 14 Jul 2010 at 11:49 am
Noah Stokes

Congrats, and all the best on pursuing your passions!

Wed 14 Jul 2010 at 12:02 pm
Nate Koechley

“Men acquire a particular quality by constantly acting in a particular way.” You’re a talented guy of consideration and contribution and class, and I wish you the best as you head toward the next chapter.

PS: Esme says to say hello to Thuy for her.

Wed 14 Jul 2010 at 12:05 pm
Aijaz Ansari

Best of luck to you, Khoi.  Thank you for bringing nytimes.com into my life.

Aijaz.

Wed 14 Jul 2010 at 12:08 pm
Renaud

Wishing the best for you.

Wed 14 Jul 2010 at 12:10 pm
Patrick Beeson

Congrats on what comes next Khoi! Your work on nytimes.com was inspiring to both myself and the news industry.

I can’t wait to see your book!

Wed 14 Jul 2010 at 12:17 pm
rebecca

Fantastic news for you and what a loss for the NYT. Can’t wait to hear what your next challenge is. You have many fans!

Wed 14 Jul 2010 at 12:18 pm
David Airey

Very best wishes from across the ocean, Khoi. I hope the book’s coming along nicely, too.

Wed 14 Jul 2010 at 12:21 pm
Jeff Croft

I still remember the blog post where you announced you were going to the Times, and how jealous I was. :)

Congrats on everything, Khoi. You continue to be one of the most inspirational and influential interactive designers on the planet—not to mention on hellvua great guy. Good luck, my friend.

Wed 14 Jul 2010 at 12:31 pm
Georg Portenkirchner

All the best! Sure you have got exciting times up ahead.

Wed 14 Jul 2010 at 12:32 pm
Cameron Moll

What a champ, Khoi. You’ve moved NYT along in a major way and brought all of us with you. And now you’re off to inspire us in new ways. Cannot wait.

Wed 14 Jul 2010 at 12:39 pm
Nina Mehta

Looking forward to all of your future projects.

Wed 14 Jul 2010 at 12:46 pm
Jeff

Khoi, many years ago I decided to move from the head of a new media department to being a designer in that same department. It was the best career decision I’ve ever made, difficult as it was. And I’ve never been happier. Being creative is a passion worth some sacrifice. I hope you can find your sweet spot!

Wed 14 Jul 2010 at 01:10 pm
Brian

Congratulations. Your work at the New York Times has been incredibly inspiring. Best of luck in your future pursuits. Keep us updated on Twitter.

Wed 14 Jul 2010 at 01:14 pm
Joe

Khoi—I can’t wait to see what you’re up to next…

Wed 14 Jul 2010 at 01:17 pm
Adam Gillitt

Good luck and congratulations to you Khoi. Your career is an inspiration to the rest of us in the trenches.

Wed 14 Jul 2010 at 01:18 pm
Elliott

Khoi, Thank you for hiring me. And more importantly, thank you for putting up with me after you did. It’s been invaluable. / Elliott

Wed 14 Jul 2010 at 01:27 pm
Jason Beaird

While I’m sure you’ve left an indelible mark on the Times, this change can mean only good things for the web design community at large. Congrats Khoi and we all look forward to hearing about your new directions.

Wed 14 Jul 2010 at 01:40 pm
Ravi Vora

Best of luck Khoi, I know you’ll do great in whatever capacity you pursue. Decisions like that are tough but so exciting. Take on the world my friend!

Wed 14 Jul 2010 at 01:50 pm
Ying Wu

I am a little sad though I don’t know you.I have some similar experience like you, I have left my news design position for two years, I am a graduate student in Brandeis. From your blog I can know you have many capabilities that news design this position can’t satisfy you, good luck!

Wed 14 Jul 2010 at 01:53 pm
Dan Cederholm

Wishing you the best with whatever comes next, Khoi!

Can’t wait to see what you come up with :)

Wed 14 Jul 2010 at 02:26 pm
Rodrigo Galindez

Everyone needs a reboot. Best of luck, Khoi.

Wed 14 Jul 2010 at 02:42 pm
Brendan Falkowski

Best of luck being untethered, I’ve always enjoyed your writing.

Wed 14 Jul 2010 at 03:01 pm
Marco Jardim

You inspired me to become what I am, and to always thrive to do better. Regardless of which path you choose to follow, I hope you’ll continue to do it with as much passion as you have until now.

Thank you.

Wed 14 Jul 2010 at 04:31 pm
Mark Forscher

Good luck Khoi. I have tremendous respect for your work and the team you built up at the Times. Can’t wait to see what’s next.
-Mark

Wed 14 Jul 2010 at 05:04 pm
José Kusunoki

Khoi,
your work @ Times have been a great source of inspiration. Thank you. Best wishes for you, I’m sure you’ll keep rockin’

Wed 14 Jul 2010 at 05:04 pm
Rob

Good luck, Khoi. Enjoy the time with your family.

Cheers,

R

Wed 14 Jul 2010 at 05:13 pm
Justin Kuntz

Congrats Khoi! You are not only an asset to the Times but to our community. Best of luck. Can’t wait to see what you have up your sleeve.

Wed 14 Jul 2010 at 05:15 pm
projectshave

Obviously you could make huge amounts of money running a web design consulting firm. I’d hire you in a NY minute to design my analytics site. Would you prefer to paid in gold bars?

Wed 14 Jul 2010 at 05:31 pm
Laura Forde

Congratulations Khoi! You are right to be proud of the great work you’ve done at NYTimes.com, and I know there are countless interesting projects ahead of you. I look forward to seeing what you’ll create next.

Wed 14 Jul 2010 at 06:39 pm
Matt Brown

Awesome work over the last few years (4!) at nytimes.com.  Really looking forward to your next project — best of luck!

Wed 14 Jul 2010 at 08:26 pm
Tom Dolan

Good luck Khoi. I look forward to seeing the great work from you to come. I’m sad my favorite news site will now get better more slowly.

Wed 14 Jul 2010 at 08:29 pm
Oliver Reichenstein

Looking forward to what you are cooking up next.

Wed 14 Jul 2010 at 08:54 pm
Adam Michela

Best wishes ol’ pal!

I can hardly believe it’s been so long since we you joined the times and we last worked together. Where did the time go?

Keep me posted on what’s next. Can’t wait to hear (and see!) more!

Wed 14 Jul 2010 at 09:28 pm
Sam Wilson

I remember when I talked to you over the phone (I am the guy from Kentucky who misunderstood I had to live in NYC for the Style Magazine design job). You were super nice and that you said you liked my work made my week. Stay friendly, focused and fierce and you will always be inspired.

Wed 14 Jul 2010 at 09:51 pm
Andrew Hearst

Congrats, Khoi. It was a great run, and I’m eager to see what you do next.

Wed 14 Jul 2010 at 10:08 pm
e-sushi™

I wish you the best and I sure hope you don’t jump in water, that’s too cold.

But: I give you this… “in the end, a designer will always be a designer” and you seem to live up to that to the fullest! ;)

Thu 15 Jul 2010 at 12:59 am
Dhruv Patel

Glad to hear you taking new steps towards what you like. i’ve been following your work and blogs since I read something about you in The Smashing Book I won. I myself am an aspiring UX Designer and am always looking to collaborate and work with other UX Designers out there. Please let me know if I can be of any help in any of your ventures!

Best Luck

Thu 15 Jul 2010 at 03:12 am
Daniel

Best of luck with whatever’s next, I think you’ve made being an in-house designer a tad more attractive.

Cheers

Thu 15 Jul 2010 at 05:11 am
Duc Ban

Can’t wait to see your next move Khoi, this might not important to you but Vietnamese designers including me are all proud of you.

Keep moving forward sir. :)

Thu 15 Jul 2010 at 05:56 am
Stijn Vogels

Best of luck in whatever you decide to do next. Not everyone would risk the same uncertainty at this point in time, but if one is confident about ones’ capabilities, the transition to something new/better should not be an issue. I’m looking forward to reading about what your next steps will be.

Thu 15 Jul 2010 at 07:28 am
Caryn Tutino

Congratulations Khoi! I wish you all the best with your future endeavors. It was a pleasure working for you and I thank you for all you have taught me over the years together at NYT.

Thu 15 Jul 2010 at 07:55 am
debbie millman

Congratulations Khoi. Everything you touch turns to gold!

Thu 15 Jul 2010 at 08:04 am
Haiminh Le

All the very best, Khoi.

Thu 15 Jul 2010 at 08:43 am
Nicole Francesca Pagliaro

Cheers, Khoi. Best of luck to you and your family. Can’t wait to follow your next adventures.

Thu 15 Jul 2010 at 08:50 am
Sara Vienna

Your work at the Times inspires design across the web. Congrats on a great run. I know the pain of leaving a job you love by choice, but know that great things are opening up for you. I can’t wait to see what you tackle next!

Thu 15 Jul 2010 at 09:13 am
Derrek Pearson

First off, fantastic work on nytimes.com — it’s a beautiful site and you deserve to be proud. I’ve referenced that site many times as an example of great design to my peers and clients.

I’m in a similar situation as you. Although, I do not work at a place as nearly as prestigious as you do, but I have been at my current job for almost 5 years now. My job has made me who I am today professionally and had not my employer (Creative B’stro) put early faith in me despite my lack of experience I would not be doing what I am today. I’m very grateful for that. Although, I’m not ready to make the big step you are making, but it is exciting for me to see you make it.

I look forward to hearing about your future adventures.

Thu 15 Jul 2010 at 09:33 am
Dan Boyle

I remember meeting you a few years ago at the NY Times building, and meeting some of your staff as well. You all struck me as a great group, perhaps the ideal of what an in-house department could be. It’s a testament to your work that I have no doubt about the NYT continuing to have an exceptional web presence.

Thu 15 Jul 2010 at 10:32 am
Robin Read

I’ve always been a huge fan of your work at the Times—the site by which all news sites must be judged IMO! I look forward to reading about your future endeavors on your consistently intelligent and interesting blog. Best of luck.

Thu 15 Jul 2010 at 01:05 pm
Kenton Jacobsen

NYTimes has been on the forefront of not only moving journalistic content to the web effectively, but utilizing tech resources to better show and explain the articles and data. I am certain that you have had a huge impact on this phenomena, and I expect to see great things from you in the time to come. Congratulations on the final day!

Thu 15 Jul 2010 at 02:45 pm
Andrew Thomas

Congratulations on your decision, and best of luck with all of your future projects and goals. The NYTimes Web site has been my homepage for years now. Your attention and effort has produced a quality that has rarely been matched.

Thu 15 Jul 2010 at 05:49 pm
Peter Kaizer

Khoi, the very best of wishes as you embark the next chapter of your career.  It will be very interesting to see what’s next for you.  You are, I believe, one of the brightest lights shining in the field of digital design and someone I will alway follow with great interest and admiration.  Best to you and your family.

Thu 15 Jul 2010 at 10:21 pm
Peter Wood.

I don’t know you Khoi.
I just recently stumbled over you and your blog.

But what I think I do know is that you are generous soul.
It’s good to see you say thanks and heap praise on the people, team around you who helped you get where you are today.

I’ll keep an eye out to see what magical things you do next.
And always: Think dangerously. But act safely.

Fri 16 Jul 2010 at 10:37 am
Aaron Gustafson

Best wishes to you for the future, Khoi! I will be forever thankful for the tremendous work you did at the Times and the opportunity you gave me to contribute, in some small way, to the evolution of the Grey Lady.

If I can ever do anything to return the favor, just let me know.

Fri 16 Jul 2010 at 02:28 pm
Emanuel Costache

An inspiration and something of a rockstar, you were the first to show me the brilliance of grid-based design. All the best!

Fri 16 Jul 2010 at 05:36 pm
Greg

I don’t know how you stayed there for so long. Glad to see you are taking the path less traveled by. Good luck Khoi!

Sat 17 Jul 2010 at 12:22 pm
Andrew Kueneman

Well Khoi, I began my employment with you with a comment on this very blog, so it seems fitting to end it here as well. Thanks for looking past my slobbish interview appearance and handing me the best job I’ve yet to hold. Good luck on the next thing! -a

Sat 17 Jul 2010 at 01:51 pm
Ikaika Hussey

Congratulations! I’m a long-time fan of your work at the Times and on Subtraction, and look forward to what you’ve got coming next.

Sat 17 Jul 2010 at 06:56 pm
Adam Khan

As another who looks to your stellar work, I’m shocked yet somehow not completely surprised. Looking forward to seeing what Khoi unbound will bring.

Sun 18 Jul 2010 at 01:48 pm
Amir Khella

Congrats, Khoi.

I made a similar step three years ago, and it made all the difference in my life.

Time to move to the Bay Area, then? ;)

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