WSJ: Instant Messaging Invades the Office


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Amazingly, this article was not written in 1998, though it reads like it: “Instant-messaging programs allow users to organize contacts into ‘buddy lists’ and see who is online and available to chat at any given moment, world-wide. With most IM programs, users can start real-time conversations with one or more contacts, including multiple participants simultaneously. Sending a message opens up small windows on the participants’ screens where users can type their chats. Most programs also offer file-sharing, voice and video features. IM can be used on computers and on wireless devices like cellphones.”