Random Acts of Design Kindness


2 of 5 stars
What’s this?

Riffing on this blog post about service design by Jeff Howard, Chris Fahey posits that adding “delightful details” to a design at unexpected junctures can yield an emotional upside for users, and counter-act what Howard describes as human beings’ tendency to be “capricious” with regard to services where a high bar for quality has already been established.