Over time, through the inevitable process of accretion at the hands of less inspired designers, the original, Vignelli-produced design system has only been corrupted further, sadly. Every time I return to D.C., I note with a wince some added layer of incompetence. In fact, I just came back from a day trip to the area yesterday, and snapped this photograph of a Metrocard vending machine.
What a mess. I half expect to be able to buy lottery tickets and an international calling card from that machine as well as subway fare. Compare that visual disaster to this (miraculously) still-standing vending machine which allows passengers without sufficient fares on their Metrocards to top them off before exiting the turnstiles.
I’m not sure if Vignelli Associates were responsible for the design of this Exitfare machine as well (I’ve never seen them take credit for it), and with the unintuitive positioning of step one it’s clearly not perfect, but it still reflects some real design skill. There’s at least some modicum of intellect and reason at work here.
Having actually lived in Washington, D.C. for a few years in my twenties, I know as well as anyone that the city has been through its share of hard times, and it’s certainly not in the clear even today. Still, they had a gem of a design system there to complement their largely excellent subway system. And they’ve let it go to waste. It’s a shame.