is a blog about design, technology and culture written by Khoi Vinh, and has been more or less continuously published since December 2000 in New York City. Khoi is currently Principal Designer at Adobe, Design Chair at Wildcard and co-founder of Kidpost. Previously, Khoi was co-founder and CEO of Mixel (acquired by Etsy, Inc.), Design Director of The New York Times Online, and co-founder of the design studio Behavior, LLC. He is the author of “Ordering Disorder: Grid Principles for Web Design,” and was named one of Fast Company’s “fifty most influential designers in America.” Khoi lives in Crown Heights, Brooklyn with his wife and three children. Refer to the advertising and sponsorship page for inquiries.+
Tiffany Bridge explains that the recent change in Dropbox’s terms of service, which on its face it looks very much like the kind of thing most of us are inclined to ignore, actually carries at least one very meaningful implication:
No matter what they do (delete your data, privacy breach, overcharging, whatever), you don’t get to sue. Instead, they get to choose the arbitrator according to whatever criteria they want, and thus any dispute is decided by someone they’re paying.
Dropbox has become so widely used and such an indispensable utility largely with the enthusiastic boosting of its many happy users. I hope that changes like this, which seem to be quite customer unfriendly, aren’t indicative of the company moving into a phase of malicious business practices, which happens so often to runaway successes in the tech industry.+