is a blog about design, technology and culture written by Khoi Vinh, and has been more or less continuously published since December 2000 in New York City. Khoi is currently Principal Designer at Adobe, Design Chair at Wildcard and co-founder of Kidpost. Previously, Khoi was co-founder and CEO of Mixel (acquired by Etsy, Inc.), Design Director of The New York Times Online, and co-founder of the design studio Behavior, LLC. He is the author of “Ordering Disorder: Grid Principles for Web Design,” and was named one of Fast Company’s “fifty most influential designers in America.” Khoi lives in Crown Heights, Brooklyn with his wife and three children. Refer to the advertising and sponsorship page for inquiries.+
Speaking of comics, Comixology, the leading platform for buying and reading digital comics, sent out a survey to its customers today. It asks a number of background questions such as, do you buy print or digital comics, how often, what device do you read them on, etc. But the nub of the questionnaire comes more than halfway through, when the company finally works up enough courage to ask what customers think of Comixology’s acquisition by Amazon.
I give them credit for asking this; it’s a question that companies almost never put to their customers. They deserve some extra credit for this, too, especially after the controversy over the removal of its storefront from its iOS apps, the management team and its new corporate parent must be aware of the substantial enmity that they’ve inspired in many of their most loyal customers. Of course, the survey also never actually asks the specific question of whether users see the removal of the in-app storefront as a negative or a positive, which would have gotten to the true heart of the matter.+